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Our Return Policy
At Pacific Emblem, we take great pride in the quality of our craftsmanship. Since custom patches are tailored specifically to your design, we have established the following guidelines for returns and exchanges:
1. Quality Assurance
Every order undergoes a rigorous quality check before shipping. If you receive a product that is defective or differs significantly from the approved digital proof, please contact us within 7 business days of receipt.
2. Custom Orders
Because custom products are manufactured to your unique specifications, they cannot be returned or exchanged for reasons other than manufacturing defects or errors on our part. We encourage you to review your proofs carefully before final approval.
3. Process for Exchanges
If an error is confirmed, we will replace the defective items at no additional cost to you. Please provide photos of the issue to help our team resolve the matter quickly.
4. Shipping Costs
In cases of manufacturing errors, Pacific Emblem will cover all shipping costs related to the replacement. For other inquiries, shipping fees are generally non-refundable.
